Terms that are fair. Built on trust.

Fremen Labs provides the Vorsam platform and related documentation, support, and professional services as described in an order form, online plan description, or trial terms (collectively, the "Services"). Features may vary by edition, deployment model, or region.

We may modify, add, or discontinue features with reasonable notice where required by law or contract. We are not responsible for third-party products except as expressly stated in writing.

You agree to provide accurate, current account information and to keep it updated. You are responsible for activity under your credentials unless caused by our gross negligence or willful misconduct.

Where Microsoft Entra ID or another supported identity provider is used, access and provisioning may be controlled by your administrator. You must comply with your organization’s policies when using the Services.

You will not (a) reverse engineer except where statutory rights apply; (b) attempt to gain unauthorized access; (c) send malware or spam; (d) scrape or resell the Services in violation of technical limits or our written consent; (e) use the Services to build a competing product from our proprietary materials; or (f) use the Services in any unlawful, harassing, or discriminatory manner.

We may investigate and suspend or terminate access for violations. Some obligations survive termination as stated below.

Fees are quoted in the currency and billing cycle shown at purchase unless otherwise agreed in writing. You authorize us and our payment processors to charge your selected payment method. Taxes are your responsibility unless we are required to collect them.

If you dispute a charge in good faith, you must notify us within a reasonable period and cooperate to resolve the dispute. We may suspend Services for material non-payment after notice as allowed by contract and law.

Unless otherwise stated, subscriptions renew for successive terms equal to the initial term. You may cancel renewal through account settings or by following the cancellation instructions in your order. Cancellation takes effect at the end of the then-current billing period unless otherwise specified.

We may change prices prospectively with advance notice as required by law or your agreement. Trials convert to paid plans only where you expressly consent or as disclosed at trial signup.

"User Content" means data, text, work items, attachments, and similar materials you submit to the Services. You represent that you have the rights needed to submit User Content and that its processing does not violate law or third-party rights.

You grant Fremen Labs a worldwide, non-exclusive license to host, reproduce, transmit, display, and create technical copies of User Content solely to operate, secure, and improve the Services and as required by law. We do not sell your User Content.

Except for the limited rights to use the Services during your subscription or trial, no rights are granted by implication or estoppel. Open-source components, if any, are governed by their applicable licenses as identified in notices shipped with the software.

Feedback you provide may be used by us without obligation or restriction, except we will not identify you publicly as the source of feedback without permission.

The Services may interoperate with Microsoft Azure DevOps and other third-party platforms. Your use of those platforms is governed by your agreements with the third party. We are not liable for outages, changes, or data practices of third parties.

We do not warrant that the Services will be uninterrupted or error-free. You understand that AI-assisted features may produce incorrect or incomplete outputs and should be validated by qualified humans before reliance for material decisions.

Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, except for your payment obligations or breaches of acceptable use or IP sections.

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted by applicable law.

We may assume exclusive defense and control of any matter subject to indemnification at our expense, and you agree to cooperate. This section does not apply to the extent a claim arises solely from our uncorrected breach of these Terms.

Upon termination, your right to access the Services ceases. We may delete or retain data according to our Privacy Policy and any data processing agreement. Provisions that by their nature should survive (fees owed, liability limits, governing law) will survive.

Exclusive venue for disputes arising from these Terms lies in the state or federal courts located in Delaware, subject to mandatory consumer protections in your jurisdiction. If you are a consumer, you may have additional rights that cannot be waived.

Continued use after the effective date constitutes acceptance of the updated Terms where permitted. If you do not agree, you must stop using the Services and cancel your subscription according to the cancellation section.

Email legal@vorsam.com for contractual or terms questions, or use the contact options at vorsam.com for general inquiries. Enterprise customers should use the support channel identified in their order.